Easypaisa has revolutionized the way people in Pakistan manage payments, offering seamless access to a world of cashless transactions through its innovative digital platform. But like any technology, it isn’t perfect. Running into error codes while trying to complete a transaction can be frustrating, and if you’ve encountered mysterious messages like ESB99999 or Error 404, you’re definitely not alone.
This comprehensive guide breaks down the most common Easypaisa error codes and provides actionable solutions. Whether it’s a technical hiccup or a minor mistake, we’re here to help you get back on track!
What Are Easypaisa Error Codes?
Easypaisa error codes are automated messages generated by the system to identify issues that may temporarily prevent transactions from being processed. They typically occur due to technical glitches, incorrect details, or a service disruption. While they may seem cryptic, most error codes have simple fixes, and understanding them can save you a lot of time and stress.
Below, we’ve compiled the most common error codes and step-by-step guidance to fix them.
Common Easypaisa Error Codes and How to Fix Them
1. ESB99999
What it means
This code is triggered by network issues or temporary glitches in the Easypaisa system.
How to fix it
- Make sure your internet connection is strong and steady so you’re ready to go!
- Close the Easypaisa app and reopen it.
- Update the Easypaisa app to the latest version via the Google Play Store or App Store.
- If the issue persists, contact Easypaisa customer support.
2. ESB99154
What it means
This error occurs when there’s an issue with your registered account details, such as an expired CNIC (Computerized National Identity Card) or mismatched information.
How to fix it
- Verify your account details in the Easypaisa app under “Account Settings.”
- Update your CNIC information if it has expired (refer to our guide below).
- Contact Easypaisa customer support for further assistance.
3. ESB99017
What it means
This code usually appears when a transaction fails due to insufficient balance or an invalid account.
How to fix it
- Check your Easypaisa account balance to ensure sufficient funds are available.
- Verify the recipient’s Easypaisa account number before reattempting the transaction.
4. Error 404
What it means
Just like the familiar web error, an Error 404 in the Easypaisa app indicates that the page or function you’re trying to access is unavailable.
How to fix it
- Restart the Easypaisa app to refresh the system.
- Keep your app running smoothly by updating to the latest version!
- Check if Easypaisa is undergoing maintenance by visiting their official social media channels.
5. SYS 99999
What it means
This system error points to temporary issues with Easypaisa servers.
How to fix it
- Give it a moment and give it another shot!
- Check Easypaisa’s Twitter or Facebook pages for updates on outages.
- Still having trouble? If the issue lasts more than an hour, don’t hesitate to contact the Easypaisa helpline we’re here to help!
6. CHN 99999
What it means
Reddit users widely report this error as a failed transaction issue, typically triggered by server-side problems.
What to do
- Wait for a few hours, as server-side issues usually resolve themselves.
- If urgent, get in touch with Easypaisa support for a faster resolution.
Updating CNIC Information on Easypaisa
Expired or invalid CNIC details are a leading cause of Easypaisa errors, including ESB99154. Here’s how you can easily update your CNIC information:
- Open the Easypaisa app and go to Account Settings.
- Tap Update CNIC Information.
- Enter your new CNIC details and upload clear pictures of the front and back.
- Submit your request and wait 24–48 hours for confirmation from Easypaisa.
Reversing a Transaction on Easypaisa
Accidentally sent money to the wrong recipient? Don’t panic here’s what to do:
- Immediately call the Easypaisa helpline (3737).
- Provide your Transaction ID (TRX) and the details of the incorrect recipient.
- Easypaisa will verify the transaction status and try to reverse it if the funds haven’t been withdrawn.
Keep in mind that transaction reversals are subject to Easypaisa’s terms and conditions.
Tips for a Smooth Easypaisa Experience
To avoid running into errors, follow these practical tips:
- Keep Your App Updated
Always use the latest version of the Easypaisa app to avoid compatibility issues.
- Verify Account Details
Double-check the recipient’s number and your account balance before making any transactions.
- Connect to a Stable Internet
Use a reliable Wi-Fi or mobile data connection to minimize network-related problems.
- Follow Easypaisa Updates
Keep an eye on Easypaisa’s announcements via their official Twitter or Facebook accounts for service alerts and updates.
Easypaisa Helpline
If you’re unable to resolve an issue yourself, Easypaisa’s 24/7 customer support is always available to assist. Here’s how to contact them:
- Call: Dial 3737 from your registered number or 042-111-003-737 from any other number.
- Email: Reach out to care@easypaisa.com.pk.
- Help Center: Use the in-app Help Center feature to chat directly with a representative.
Make Every Transaction Count
Easypaisa offers an incredible platform for conducting digital payments, but encountering an occasional error is part of using any tech tool. By understanding the meanings of error codes and following the fixes outlined in this guide, you can resolve most issues quickly and get back to enjoying seamless transactions.